Frequently asked questions

How it works

  • What do I need to do to get my products on lookup?

    Just install the lookup app. lookup will automatically sync the products onto your lookup page.

  • What is a lookup page?

    Once you install lookup App your store will get its own individual lookup page that will display your store’s product range. Your lookup page is unique to your store and contains all the information shoppers need to find you, e.g. address, directions, opening hours and a description and photo of your store.

  • I already have a website and pay for online advertising, so what will lookup do for me?

    Many retailers with their own websites also use lookup. We have optimized the lookup site and product pages to ensure they rank well on Google and other search engines. So lookup can be a very easy and inexpensive way to help your store come up on Google when customers are searching for products you stock. You’re more than welcome to include a link on your lookup page to your existing website.

Your Lookup page

  • Can I change the details on my lookup page?

    Yes, you can log in to your lookup page and edit your store details at any time. During the sign-up process you will be asked to create a username and password which you can use to access your lookup page.

  • What if I don’t want to display a particular product on my lookup page?

    Just log in to your Shopify admin and go to lookup app page and mark the product as not for display. Beside every item you will find a button that lets you remove it with one click.

  • What do I do if I notice a mistake with a product name, description or picture?

    Just log in to your Shopify admin and update the product details. It will get synced to lookup automaticaly.

  • How does lookup work for products which have legal display restrictions, such as tobacco, prescription medicines, etc?

    lookup should automatically block any restricted products from showing up on your lookup page. If you notice any products which you think should not be displayed, please contact us.

  • Can I link my lookup page to my existing website?

    Yes, if you have a website you can include a link to it on your lookup page. You can also link from your existing website to your lookup page. Linking to your lookup page will help it to come up even higher on Google!